The Role of Language Communication in the Effectiveness of the Police Service Model

21 47

Authors

  • S. Zh. Zhanzhigitov L.N. Gumilyov Eurasian National University

Keywords:

language communication, police service model, social dilemmas, conflict, communication strategies, case.

Abstract

The study is devoted to the analysis of the role of language communication in the effectiveness of the police service model. Based on the premise that successful interaction between the police and the public is a key aspect of conflict resolution and ensuring social stability, this study aims to identify ways to optimize this process through improved communication strategies.
The goal of the study is to identify methods that can enhance the effectiveness of police communication with the public, improve interaction with various social groups, and use linguistic communication to solve social dilemmas.
The materials include an analysis of scientific papers on language communication in the context of policing, including research on the development of training programs to improve the linguistic and cultural competence of police officers, as well as an analysis of cases demonstrating the use of language strategies in real situations of police communication with citizens.
The findings underscored the critical role of using clear and approachable language, incorporating specific real-world examples, and prioritizing interactive dialogue to boost the impact of police communication with the public. The role of intercultural communication and the need to train police officers in the field of language communication to work in multilingual and multicultural societies were also emphasized. The scientific novelty of the research lies in an integrated approach to the study of language communication in police work and the enrichment of the theoretical base. The study offers new perspectives on the use of language strategies to improve the effectiveness of communication between the police and society and provides a basis for the development of training methods for police officers aimed at improving their cultural and linguistic competence.

References

Кусбекова Б. Русско-казахский терминологический справочный словарь (область образования). – Алматы: Мемлекеттік тілді дамыту орталығы, 2010. – 304 с. / Kusbekova B. Russko-kazahskiy terminologicheskiy spravochnyi slovar (oblast obrazovania) [Russian-Kazakh terminological reference dictionary (field of education)]. – Almaty: Memlekettіk tіldі damytu ortalygy, 2010. – 304 s. [in Russian]

Rothstein B. Corruption and social trust: why the fish rots from the head down // Research Yearbook Institute of Philosophy and Law Ural Branch of the Russian Academy of Sciences. – 2017. – Vol. 17, No. 1. – P. 37–60. https://doi.org/10.17506/ryipl.2016.17.1.3760

Eslami Z., Larina T., Pashmforoosh R. Identity, politeness and discursive practices in a changing world // Russian Journal of Linguistics. – 2023. – Vol. 27, No. 1. – P. 7–38. https://doi.org/10.22363/2687-0088-34051

Мухажирович Ч. Иск морального выбора: дилеммы профессиональной этики архитектора // Философия общества. История культуры. – 2017. – №12. – С. 63–65. https://doi.org/10.24158/fik.2017.12.15 / Muhazjrovich Ch. Isk moralnogo vybora: dilemmy professionalnoi etiki arhitektora [The Moral Choice Lawsuit: Dilemmas of an Architect's Professional Ethics] // Filosofia obshestva. Istoria kultury. – 2017. – №12. – S. 63–65. https://doi.org/10.24158/fik.2017.12.15 [in Russian]

Авраменко А., Матвеева О. Формирование коммуникативных стратегий на иностранном языке с использованием мобильных технологий // Вестник МГОУ. – 2020. – №1. – С. 22–28. https://doi.org/10.18384/2310-7219-2020-1-22-28 / Avramenko A., Matveeva O. Formirovanie kommunikativnyh strategiy na inostrannom iazyke s ispolzovaniem mobilnyh tehnologiy [Formation of communication strategies in a foreign language using mobile technologies] // Vestnik MGOU. – 2020. – №1. – S. 22–28. https://doi.org/10.18384/2310-7219-2020-1-22-28 [in Russian]

Smirnova O., Belova S. Intellectual abilities of adolescents and qualitative characteristics of their social argumentation // Journal of Modern Foreign Psychology. – 2018. – Vol. 7, No. 2. – P. 39–48. https://doi.org/10.17759/jmfp.2018070204

Whellum P., Nettelbeck A., Reilly A. Cultural accommodation and the policing of Aboriginal communities: a case study of the Anangu Pitjantjatjara Yankunytjatjara Lands // Australian & New Zealand Journal of Criminology. – 2019. – Vol. 53, No. 1. – P. 65–83. https://doi.org/10.1177/0004865819866245

Weisburd D. What can police do to reduce crime, disorder, and fear? // The Annals of the American Academy of Political and Social Science. – 2014. – Vol. 593, No. 1. – P. 42–65. https://doi.org/10.1177/0002716203262548

Ndhlovu F., Mulrooney K., Mutongwizo T., Harkness A. Mapping intercultural communication imperatives of police-public interactions in rural spaces // International Journal of Rural Criminology. – 2022. – Vol. 7, No. 1. – P. 134–147. https://doi.org/10.18061/ijrc.v7i1.8874

Gittner L. Law enforcement disconnect from the community // Cogent Social Sciences. – 2016. – Vol. 2, No. 1. – 1191322. https://doi.org/10.1080/23311886.2016.1191322

Voigt R., Camp N.P., Prabhakaran V., Hamilton W.L., Hetey R.C., Griffiths C.M., Eberhardt J.L. Language from police body camera footage shows racial disparities in officer respect // Proceedings of the National Academy of Sciences. – 2017. – Vol. 114, No. 25. – P. 6521–6526. https://doi.org/10.1073/pnas.1702413114

Makoni S. Language planning, security, police communication and multilingualism in uniform: the case of South African Police Services // Language & Communication. – 2017. – Vol. 57. – P. 48–56. https://doi.org/10.1016/j.langcom.2016.12.009 13. Braga A., Welsh B., Schnell C. Can policing disorder reduce crime? A systematic review and meta-analysis // Journal of Research in Crime and Delinquency. – 2015. – Vol. 52, No. 4. – P. 567–588. https://doi.org/10.1177/0022427815576576

Ali M., Shepherd S., Ahmed B. Promoting trust and police legitimacy in African Australian communities: A critical reflection on community engagement strategies and practical recommendations for police // International Journal of Police Science & Management. – 2023. – Vol. 25, No. 1. – P. 116–130. https://doi.org/10.1177/14613557221145593

Kammersgaard T., Søgaard T.F., Haller M.B., Kolind T., Hunt G. Community policing in Danish “ghetto” areas: trust and distrust between the police and ethnic minority youth // Criminology & Criminal Justice. – 2021. – Vol. 23, No. 1. – P. 98–116. https://doi.org/10.1177/17488958211017390

Whellum P., Nettelbeck A., Reilly A. Cultural accommodation and the policing of Aboriginal communities: a case study of the Anangu Pitjantjatjara Yankunytjatjara Lands // Australian & New Zealand Journal of Criminology. – 2019. – Vol. 53, No. 1. – P. 65–83. https://doi.org/10.1177/0004865819866245

Жалмаханов Ш.Ш. Заңнамалық лингвистиканың (юрислингвистиканың) жалпы сипаттамасы // ҚР ішкі істер министрлігі Қарағанды академиясының хабаршысы. – 2012. – №3-4. – Б. 49–52 / Jalmahanov Sh.Sh. Zannamalyq lingvistikanyn (urislingvistikanyn) jalpy sipattamasy [General characteristics of legislative linguistics (jurislinguistics)] // QR іshkі іster ministrlіgі Qaragandy akademiasynyn habarshysy. – 2012. – №3-4. – B. 49–52. [in Kazakh]

Примашев Н.М. Құқықтық-лингвистикалық мониторинг заңнаманы жетілдіру құралы ретінде // Қазақстан Республикасы Заңнама институтының жаршысы. – 2015. – № 5(41). – Б. 126–129 / Primashev N.M. Quqyqtyq-lingvistikalyq monitoring zannamany jetіldіru quraly retіnde [Legal and linguistic monitoring as a tool for improving legislation] // Qazaqstan Respublikasy Zannama institutynyn jarshysy. – 2015. – № 5(41). – B. 126–129. [in Kazakh]

Таусоғарова А.Қ. Сот-лингвистикалық сараптама мәселелері: оқу құралы. – Алматы: Қазақ университеті, 2006. – 103 б. / Tausogarova A.Q. Sot-lingvistikalyq saraptama maselelerі [Problems of forensic linguistic expertise]: oqu quraly. – Almaty: Qazaq universitetі, 2006. – 103 b. [in Kazakh]

Ақылбекова Г.К. Лингвистикалық сараптама: қолданыстағы заңнама терминологиясы материалында // Қазақстан Республикасы Заңнама институтының жаршысы. – 2016. – №2(43). – Б. 89–92. / Aqylbekova G.K. Lingvistikalyq saraptama: qoldanystagy zannama terminologiasy materialynda [Linguistic expertise: in the material of the terminology of current legislation] // Qazaqstan Respublikasy Zannama institutynyn jarshysy. – 2016. – №2(43). – B. 89–92. [in Kazakh]

Абиев Б.М., Севдали Б.К. Проблемы типологии дискурса в лингвистике // Ясауи университетінің хабаршысы. – 2023. – №3 (129). – С. 111–119. https://doi.org/10.47526/2023-3/2664-0686.08 / Abiev B.M., Serdali B.K. Problemy tipologii diskursa v lingvistike [Problems of Discourse Typology in Linguistics] // Iasaui universitetіnіn habarshysy. – 2023. – №3 (129). – S. 111–119. https://doi.org/10.47526/2023-3/2664-0686.08 [in Russian]

Kekana T., Montle M. English linguistic knowledge of police trainees in SAPS training academies // Edulite Journal of English Education Literature and Culture. – 2022. – Vol. 7, No. 2. – P. 279–295. https://doi.org/10.30659/e.7.2.279-295

Lorey K., Fegert J. Increasing mental health literacy in law enforcement to improve best practices in policing-introduction of an empirically derived, modular, differentiated, and end-user driven training design // Frontiers in Psychiatry. – 2021. – Vol. 12. https://doi.org/10.3389/fpsyt.2021.706587

Hofmann L., Glaesmer H., Przyrembel M., Wagner B. An evaluation of a suicide prevention e-learning program for police officers (COPS): improvement in knowledge and competence // Frontiers in Psychiatry. – 2021. – Vol. 12. https://doi.org/10.3389/fpsyt.2021.770277

Guimarães M., Prada R., Santos P., Dias J., Soeiro C., Guerra R., … Molinari A. ISPO: a serious game to train the interview skills of police officers // International Journal of Serious Games. – 2022. – Vol. 9, No. 4. – P. 43–61. https://doi.org/10.17083/ijsg.v9i4.514

Wu G., Makin D., Li Y., Boateng F., Abess G. Police integrity in China // Policing: An International Journal. – 2018. – Vol. 41, No. 5. – P. 563–577. https://doi.org/10.1108/pijpsm-01-2017-0008

Published

2024-09-30